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Replacement iPhone

ConnerClark
Level 1: Joiner
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on ‎12-07-2022 10:19

on ‎12-07-2022 10:19

I recently got a new iPhone 11 from insurance as my old phone broke, since I got this phone it’s been re setting itself and it’s now re setting more and more and I just can’t use this phone, I feel like I was giving a already broken phone from the insurance. 

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MI5
Level 94: Supreme
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on ‎12-07-2022 10:51

on ‎12-07-2022 10:51

@ConnerClark 

Assuming the insurance is with O2 you need to contact them again for another replacement.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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