Removing a bar

[Gingerproph]

Because I lost my phone, 02 put a bar on it. But since I found my phone they said they would remove the bar, but that was a week ago and I was still a bar on my phone. I can't contact them to remove it. I've been to the O2 shop and they've tried to remove it. But there's still a bar on my phone and I can't phone

or pay wallet pay so it's frustrating is there any way I can remove the bar myself? Or what is the answer?

[NH1579]

@Dave-O2 Hi Dave. I am having the same issue where O2 are struggling to lift the lost/stolen bar. Just come off a call with an agent and have been told a ticket has been raised and will take 3-5 business days for a response. Is this something you can help me with as I have had this issue for a few days and we are now approaching the weekend so wont be until next Friday for a possible response. Ive rang several times and visited an O2 store but the issue remains. Appreciate any help. Thanks. 

[Dave-O2]

Afternoon @NH1579 

Thanks for your message, i also have your PM and I'll respond to this as soon as i can 👍