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Proof of Purchase

Roymondo
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Recently upgraded to Huawei P30 Pro after seeing the "free Freebuds and Band 4" promotion. Phone arrived, along with a flyer telling me how to claim my freebies. Now the fun begins - One of the requirements is that I submit a digital copy of my proof of purchase. What proof of purchase? I haven't been sent one and any attempt to contact O2 to request one is rebuffed due to Covid-19 staffing issues etc.

How can I get this proof of purchase?

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jonsie
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Use the order number in Recent Orders in My O2

Open it and download as pdf.

That will do as proof of purchase

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Message 2 of 23
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jonsie
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Use the order number in Recent Orders in My O2

Open it and download as pdf.

That will do as proof of purchase

2020-Awards-jonsie5695219-2




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Message 2 of 23
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Bambino
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@Roymondo As per the suggestion offered by @jonsiehttp://www.o2.co.uk/myo2

I DO NOT WORK FOR O2



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Roymondo
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Brilliant - That appears to have done the trick (as in Huawei have indicated that my claim has been validated). Thanks very much!

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jonsie
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Excellent @Roymondo thumbsup

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Roymondo
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And just for closure - the freebies (Freebuds 3 and Band 4) arrived today - well chuffed!

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jonsie
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Brilliant, thanks for the closure @Roymondo smiling

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Message 7 of 23
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Andisocialist
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I was excited to see how simple this fix was, but I can't find "recent orders" anywhere in MyO2. I'm completely stumped. I am trying to claim a free watch worth 200 quid for buying the S20 Ultra. Please help!
Message 8 of 23
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Andisocialist
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Sorry, I just found what I was looking for. Thank you for your help. 😉
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Cleoriff
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Good to know @Andisocialist yahoo

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