on 22-04-2020 17:53
Hi, I hope someone can help.
I've switched from O2 to EE but the number transfer hasn't completed. I've spoken to EE and they say everything's done on their end, it was done yesterday at around 9am, they're just waiting for info from O2 but they speculated that because O2 offices were in lockdown there may not be anyone there to send the info.
I rang O2 on the customer service number they the guy on the phone was very unhelfpul, he noted that my account was closed yesterday around 10am and that there was nothing he can do to help. When I asked if there was anyone else I could speak to he hung up. I've also DMed them on Twitter but they haven't responded in about 5 hours now.
I just want to know if the process is still ongoing and that the number will trasnfer properly as right now I don't have a working phone number.
on 22-04-2020 17:57
on 22-04-2020 18:04
on 22-04-2020 18:04
Thanks for the quick reply. Do you have any idea how long ports are taking?
on 22-04-2020 18:05
on 22-04-2020 18:05
on 22-04-2020 18:11
on 22-04-2020 18:11
That's a fair point, and I did wonder if EE wer trying to pass the buck, but EE so far have been very helpful and O2 literally hung up on me so I'm inclined to side with EE on this one.
on 23-04-2020 06:09
on 23-04-2020 06:09