Payment taken with no order confirmation

[Standyland]

I tried to start a finance plan for the Xbox Series X last night, I clicked pay for the £50 upfront but then a Session Expired screen came up and my order was never confirmed. I checked my bank and the money has been taken but nothing has come through as an email to say there was an order placed. Am I going to receive my order today as planned or will I get a refund?

[gmarkj · Accepted solution]

Has the money actually left your account @Standyland or has it been reserved? Might be worth checking with your bank.

Otherwise you can talk to o2 by calling 0800 081 0255 or messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)