Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos


Hello ,Last week I made a order ( upgrade my phone ) and still did not receive . Only have email with confirmation. Can u let me know please delivery date ?Thanks

Iphone12 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Fraudulent text message

Both my husband and I received a text message from the following numbers 07903421949 and 07951991615 this weekend stating payment for your latest bill could not be processed by your bank, please update your payment information via [link removed] I kn...

Debsd by Level 1: Joiner
  • 10 replies
  • 0 kudos

No caller OD

I need to know who called me with no caller ID, how would I go about to find This out?

Katie267 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! SMS Message History

Does O2 store customer information, specifically message history and if yes how to retrieve this?Recently deleted several messages from a specific contact and data doesn’t appear to have been backed up in icloud.

Dav21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sharer plan

HelloI’ve just got my son an iPad with the plan of linking it to his mobile and sharing the data because he gets 60gb a month. I’ve gone into the setup which is saying I can only share with my own data or my other sons who doesn’t get as much data on...

Apple Watch

Can I purchase an Apple Watch under my o2 plan but for my husband? Thinking of it as a gift.

Gembo9788 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel Disney

How do you cancel Disney +?It was suppose to be free but now I am being charged monthly and I've never watched it

Vicstar by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SPEND CAP

We have a nil spend cap and a relative has recently moved from the UK to live in Spain. He now has a new international phone number. We have tried ringing it and it is barred. How do we get access to his number and how does this work with our billing...

Re: Live chat

Hi, I used O2 rewards for a store voucher to be emailed to me and when I tried to use it online, it says the voucher is 'invalid or may never have existed' but the end date is 2022. Please can you help as I would really like to use this voucher. Than...

TWH by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Caller ID shows the wrong name.

When I call someone who does have my number stored it comes up a name who is not my name.I've looked up lots of settings on my phone (huawei p30 lite) but everything is saved under my own name.I don't want to put my ID as withheld but I can't find a ...