Solved: PUK1

CianFish · ‎01-01-2022

Hi all,

moving my sim card into another phone and it is asking me for my PUK1 code. I entered in my PUK code, created a new PIN number and it failed and ive got 9 more attempts. Apparently my PUK was wrong? Any help?

madasaf1sh · ‎01-01-2022

@CianFish

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎01-01-2022

@CianFish

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

CianFish · ‎01-01-2022

do they respond on instagram? dont think they have a live chat on their website do they?

MI5 · ‎01-01-2022

@CianFish

You can get your PUK here https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CianFish · ‎01-01-2022

That doesnt work for some reason. Tried using that PUK 3 times

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