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PUK code

PUKcode
Level 1: Joiner
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on ‎16-12-2018 19:01

on ‎16-12-2018 19:01

Hi, I'm currently travelling and trying to use a different sim card. When i put my sim card in it asks for a PUK code. I have received this from O2 and it will not work. O2 guru isn't working, I can't ring and I can't find an email address that works. Please can you help.
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MI5
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‎16-12-2018 19:04 - edited ‎16-12-2018 19:07

‎16-12-2018 19:04 - edited ‎16-12-2018 19:07

@PUKcode 

Is your phone unlocked ? https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

If so, it may be the PUK for your other sim that's required?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎16-12-2018 19:10

on ‎16-12-2018 19:10

The PUK won't unlock the phone to put in a different sim card which is why the code isn't working.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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