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Level 1: Joiner
Posts: 1
Registered: ‎16-12-2018

PUK code

Hi, I'm currently travelling and trying to use a different sim card. When i put my sim card in it asks for a PUK code. I have received this from O2 and it will not work. O2 guru isn't working, I can't ring and I can't find an email address that works. Please can you help.
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Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: PUK code

[ Edited ]

@PUKcode 

Is your phone unlocked ? https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

If so, it may be the PUK for your other sim that's required?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 81,072
Topics: 575
Solutions: 3,920
Registered: ‎04-01-2009

Re: PUK code

The PUK won't unlock the phone to put in a different sim card which is why the code isn't working.