This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Outgoing audio problem due to damage ro local mast

Go to solution
DaveRusk
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎24-01-2022 16:41 - last edited on ‎24-01-2022 17:46 by Moderator

on ‎24-01-2022 16:41 - last edited on ‎24-01-2022 17:46 by Moderator

Only within the house, callers cannot hear my voice. Other O2 customers lose reception when approaching the house.

It appears that our local phone mast has been damaged in a recent storm. We live in postal address M24 1EX and the O2 website recognises the mast problem.

Our local O2 shop in Middleton says it affects every operator other than Vodaphone. They also said we could claim compensation or a rebate from or bills (my wife is also an O2 customer. Her number is xxxxxxxxxxxx).

I want to know when the mast problem will be fixed and how I can claim a refund.

Thanks, Dave

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Message 1 of 2
459 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151801 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎24-01-2022 17:38

on ‎24-01-2022 17:38

@DaveRusk 

Please remove the phone number as the forum is public.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with your issue.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
452 Views
0 Kudos
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 151801 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎24-01-2022 17:38

on ‎24-01-2022 17:38

@DaveRusk 

Please remove the phone number as the forum is public.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with your issue.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
453 Views
0 Kudos
Top Kudoed Authors
View All
Top