Order Confirmation

[HR1]

Hi, I ordered a pair of Apple airpods, and the payment is still pending in my bank account, however i recieved no order confirmation email, order number or anything to tell me that my order has gone through! I was wondering if i should be expeting something etc or how i can check my order has gone through. Thanks

[jonsie]

You should get a confirmation email. It sounds like the purchase didn't go through but leave it until tomorrow and contact customer service (if they are open)

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808