cancel
Showing results for 
Search instead for 
Did you mean: 

Old O2 Thomson router now on Sky, problems with Windows Vista recognising password change

Anonymous
Not applicable

I am trying to change the password on my router, which I managed to do through the o2wirelessbox.lan web page.  As soon as I apply this change it knocks out my internet connection and Windows Vista will not recognise the password change, rendering my connection unusable! Is there a certain order I have to do things to get Vista to recognise the new password?

Message 1 of 3
1,556 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152144 Posts
  • 651 Topics
  • 28990 Solutions
Registered:
Once you change the password on the router you will have to forget the old wireless connection in Vista and re-apply it, entering the new password when you do.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,520 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 152144 Posts
  • 651 Topics
  • 28990 Solutions
Registered:
Once you change the password on the router you will have to forget the old wireless connection in Vista and re-apply it, entering the new password when you do.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,521 Views

Beenherebefore
Level 32: Blockbuster         
  • 5063 Posts
  • 113 Topics
  • 12 Solutions
Registered:

Also it's best to use an ethernet connection when making changes to the router settings.

"My life is a facsimile of a sham"
Message 3 of 3
1,515 Views