
on 08-10-2014 21:14
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on 08-10-2014 21:14
Evening All,
My father contacted me today regarding the email below which he forwarded on to me. He claims not to have requested a new password or been in contact with O2 regarding his email account. Therefore we are concerned this might be a fraudulent email. My father is an O2 customer, both mobile and home broadband (until the Sky take over).
Any advice welcome, thanks.
Hello stephen, Just to let you know your password has been successfully updated. Please use this password from now on to sign in. Sorry, but we can't write back to you from this address, so please don't reply to it. If you need further assistance, please contact Customer Services. Regards The O2 Team This email is sent from Telefonica UK Limited Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX Registered number: 1743099
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on 09-10-2014 14:49
Hi @Anonymous
It looks like a phishing email but if you can provide us with the email address that email was sent from we can actually verify it.
Here you can read more information about how to detect a phishing email and what should you do if you receive one:
http://news.o2.co.uk/2014/05/29/phishing-alert-may-2014/
Hope you find this info helpful
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08-10-2014 21:21 - edited 08-10-2014 21:23
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08-10-2014 21:21 - edited 08-10-2014 21:23
Sounds very much like a fraudulent mail. No company should be able to alter your password. Was there a link to an address in the email? If so, do not click on it under any circumstances, or try to log in with any password other than the one you normally use. If for some reason you cannot log in with your normal password, call Customer Services and let them know about the mail you've received.
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on 08-10-2014 21:24
Your father needs to contact customer service first thing in the morning to find out what's going on. I notice there are no spurious links in the email so I personally would be concerned.
Get him to check My O2 to see if there is unauthorised activity if he can still sign into it. If the password has been changed, that could present a problem.
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on 08-10-2014 21:32
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on 08-10-2014 21:32
Go to http://www.o2.co.uk/myo2 directly (do not follow any other links from anywhere) and see if he can log in.
If he can, ignore the email as a scam. If not call CS immediately to report it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-10-2014 21:50
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on 08-10-2014 21:50
@MI5 wrote:
Absolutely agree with the above.
Go to http://www.o2.co.uk/myo2 directly (do not follow any other links from anywhere) and see if he can log in.
If he can, ignore the email as a scam. If not call CS immediately to report it.
I think even if it is a scam @MI5 it should be reported?
I thought all large companies requested info on probable scam emails?....
Veritas Numquam Perit
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on 08-10-2014 21:54
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on 08-10-2014 21:54
Of course you are 100% correct @Cleoriff
I'm sure @Toby would be only too happy to pass it to the relevant department too.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-10-2014 21:56
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on 08-10-2014 21:56
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on 08-10-2014 22:17
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on 08-10-2014 22:17
You could also check the full email headers to see where it originated. Even if the originating email has been spoofed the routing should give it away.
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on 08-10-2014 23:48
Thanks for all the sound advice. I'll get him to ring O2 customer services tomorrow. Problem is, I doubt he knows his password to test.
M.
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on 08-10-2014 23:55
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on 08-10-2014 23:55
You're welcome. Hope all goes well and it's just a spam email but customer service will be able to see any activity on the account.

