O2 password updated?! Fraudulent email?

[Anonymous]

Evening All,

My father contacted me today regarding the email below which he forwarded on to me.  He claims not to have requested a new password or been in contact with O2 regarding his email account. Therefore we are concerned this might be a fraudulent email.  My father is an O2 customer, both mobile and home broadband (until the Sky take over).

Any advice welcome, thanks.

Hello stephen,

Just to let you know your password has been successfully updated.

Please use this password from now on to sign in.

Sorry, but we can't write back to you from this address, so please don't reply to it. If you need further assistance, please contact Customer Services.

Regards
The O2 Team

This email is sent from Telefonica UK Limited
Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX
Registered number: 1743099

[Bambino]

Sounds very much like a fraudulent mail. No company should be able to alter your password. Was there a link to an address in the email? If so, do not click on it under any circumstances, or try to log in with any password other than the one you normally use. If for some reason you cannot log in with your normal password, call Customer Services and let them know about the mail you've received.

[jonsie]

Your father needs to contact customer service first thing in the morning to find out what's going on. I notice there are no spurious links in the email so I personally would be concerned.

Get him to check My O2 to see if there is unauthorised activity if he can still sign into it. If the password has been changed, that could present a problem.

[MI5]

Absolutely agree with the above.
Go to http://www.o2.co.uk/myo2 directly (do not follow any other links from anywhere) and see if he can log in.
If he can, ignore the email as a scam. If not call CS immediately to report it.

[Cleoriff]

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@MI5 wrote:
Absolutely agree with the above.
Go to http://www.o2.co.uk/myo2 directly (do not follow any other links from anywhere) and see if he can log in.
If he can, ignore the email as a scam. If not call CS immediately to report it.

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I think even if it is a scam @MI5 it should be reported?

I thought all large companies requested info on probable scam emails?....

[MI5]

Of course you are 100% correct @Cleoriff 

I'm sure @Toby would be only too happy to pass it to the relevant department too.

[jonsie]

Good point @Cleoriff and it needs reporting if indeed it is fraudulent but we don't know as yet that it is.

[aldaweb]

You could also check the full email headers to see where it originated. Even if the originating email has been spoofed the routing should give it away.

[Anonymous]

Thanks for all the sound advice.  I'll get him to ring O2 customer services tomorrow.  Problem is, I doubt he knows his password to test.

M.

[jonsie]

You're welcome. Hope all goes well and it's just a spam email but customer service will be able to see any activity on the account.