O2 password updated?! Fraudulent email?

[Anonymous]

Evening All,

My father contacted me today regarding the email below which he forwarded on to me.  He claims not to have requested a new password or been in contact with O2 regarding his email account. Therefore we are concerned this might be a fraudulent email.  My father is an O2 customer, both mobile and home broadband (until the Sky take over).

Any advice welcome, thanks.

Hello stephen,

Just to let you know your password has been successfully updated.

Please use this password from now on to sign in.

Sorry, but we can't write back to you from this address, so please don't reply to it. If you need further assistance, please contact Customer Services.

Regards
The O2 Team

This email is sent from Telefonica UK Limited
Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX
Registered number: 1743099

[Cleoriff]

Hi @Anonymous  Would you mind coming back and let us know the outcome of this please? It will help us all to advise others if this happens to someone  else...

[MI5]

Hopefully he'll be able to pass the account security questions when he calls up.....?

[jonsie]

Depends if the password has been changed? Hopefully we will get an update...

[Anonymous]

Hi guys, I'll report this to the team and I'll come back as soon as I have an answer

[Anonymous · Accepted solution]

Hi @Anonymous 

It looks like a phishing email but if you can provide us with the email address that email was sent from we can actually verify it.

Here you can read more information about how to detect a phishing email and what should you do if you receive one:

http://news.o2.co.uk/2014/05/29/phishing-alert-may-2014/

Hope you find this info helpful