O2 is blocking my website

[Anonymous]

O2 is blocking www.peckhamvision.org for O2 users. When i go to http://urlchecker.o2.co.uk/urlcheck.aspx to check it says that it is being blocked under the Parental Control option, or something.

The website is not adult in content, it is just a local community website.

Can i have this website removed from the block list - it is preventing potential visitors from accessing. 

I have tried several O2 online chats, emails, and even posted on this forum before (the post has been deleted, or at least i can't find it) and not had any reply from anyone who knows what they are talking about.

[Anonymous]

You would need to phone O2

202 if on contract or 4445 if payg from a O2 phone or From a landline 0844 809 0202 - 5p / min

They should be able to assist or pass you to the right department.

We are all customers here too.

[adamtemp64]

using the checker above have you requested it is reclasified?

[adamtemp64]

When this content filtering started o2 also asked users to tweet them on @o2 but the checker allows you to submit it for review

[Anonymous]

I tried that button but nothing has happened in about 2 months since i did it.

I'm not an O2 customer so i guess i will have to pay to call them (even though i really shouldn't have to)

Is that 0844 number the only way to contact them? Their email addresses have been closed and the online chat function has no one capable of resolving this issue on them. 

thanks

[adamtemp64]

try the twitter route if you can @O2

[perksie · Accepted solution]

You could try snail mail:

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

[MI5]

Or you can EMAIL here.

[Anonymous]

Thanks for all your help.

I have tried emailing them, if i don't hear anything for a while i may have to chase up with phone calls or an actual letter.

cheers

[adamtemp64]

Not sure but you have twitter and facebook links on your home page as it is parental control block only Could this be the reason I would realy use the twitter route as they can liase with the web side of things.

Parental control should only block under 12 year olds that parents have set up the blocking explained here http://www.o2.co.uk/parents/chatting so face book and twitter links will mean the parental control may well block the site but it is not an 18+ content filter which o2 call default saftey from looking up other urls in the checker..