on 28-09-2017 16:41 - last edited on 08-03-2022 10:30 by Martin-O2
Does anyone know the email address for o2 customer services?
Thanks
Looks like you landed on a popular topic. If you're looking to contact customer service to upgrade, get a PAC, join or get a new device or tariff, you can also contact O2 using the links below.
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on 28-11-2019 07:17
on 28-11-2019 07:17
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 02-10-2020 14:54
on 02-10-2020 14:54
This is crazy! What do their deaf customers do when they need support?
on 02-10-2020 15:08
on 02-10-2020 15:08
@gilde wrote:This is crazy! What do their deaf customers do when they need support?
They register here @gilde
https://community.o2.co.uk/t5/Access-For-All/Access-For-You-Registration/m-p/1208916#M370
on 01-04-2023 19:19
on 01-04-2023 19:19
I totally agree with you on this. After waiting in a queue for 45 mins then either being cut off or having the phone put down by a member of staff because they didn't know what to do next. This happened 4 times on 1 day and twice today. All because I've ordered a galaxy chrome book go 256g and they charged £623 which is OK I suppose but when it arrived it is a 128g its a bit of a difference as in the price and then I check the one I got a month previous and guess what. They've done it with that one too. My contract says 256g not 128g but can I get through to any of them? Not a chance as soon as I get through the 1st time when everything is explained, they put me on hold do a few things then I'm cut off and from then on everytime I call as soon as it's 45 mins I've waited I'll get the tone to say I'm connected to them then the phone is cut . I'm furious
on 01-04-2023 19:33
on 01-04-2023 19:33
What about social media?
That's written like email and you have a record of the conversation
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they sh
on 08-06-2023 15:44
I'm of the opinion that O2 are absolutely uncontactable. When they phone me from now on to push more of their products I'll not take the call. I'll never use them again
24-08-2023 15:47 - edited 24-08-2023 15:48
24-08-2023 15:47 - edited 24-08-2023 15:48
@Cleoriff wrote:No other mobile network provide you with an email address either
Of course they do. That's an absurd thing to state. https://smarty.co.uk/contact#:~:text=email%20us%20at-,team%40smarty.co.uk,-Chat%20with%20us states that team@smarty.co.uk is SMARTY's.
on 24-08-2023 16:00
on 24-08-2023 16:00
but Smarty don't offer any other support apart from WebChat, and also email is insecure, uncompliant with a lot of GDPR Regs, it is not guaranteed to be delivered, can be intercepted etc hence companies are getting rid of it for support.
But if you are happy sending personal data to a company then fair play to you, but
on 24-08-2023 17:48
on 24-08-2023 17:48
Smarty may, but their parent company, Three, doesn't. Maybe it's down to one mainy has contracts and the other is just a pay monthly set up