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O2 Wifi connection problem

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Anonymous
Not applicable

on ‎20-11-2017 10:42

on ‎20-11-2017 10:42

I recently changed devices from Sony Z3 Compact to Sony XA1. Whenever I now try to connect to 02 Wifi when I am 'out-and-about' I get a connection problem stating that I have to have cookies and java script enabled on Chrome App when I try to log into the internet verification page (enter phone number, etc.). I've checked and both cookies and java script are enabled for the Chrome App.

 

Is this likely to be an account device problem as I have changed devices?

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MI5
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on ‎20-11-2017 10:45

on ‎20-11-2017 10:45

Could be a MAC address issue.
Try this fix here https://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conn...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎20-11-2017 10:45

on ‎20-11-2017 10:45

Could be a MAC address issue.
Try this fix here https://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conn...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

on ‎20-11-2017 13:29

on ‎20-11-2017 13:29

Thanks!  That seems to have done the trick!

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MI5
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In response to Anonymous
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on ‎20-11-2017 13:30

on ‎20-11-2017 13:30

Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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on ‎21-11-2017 17:08

on ‎21-11-2017 17:08

Glad you got it fixed @Anonymous and welcome to our community! smiling

 

Cheers @MI5 for helping out! thumbsup

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