O2 Travel doesn't work; keep your confirmation emails!

[Anonymous]

early August I sent a text to O2 and received text confirmation that O2 travel was initiated. I went on holiday and used the phone assumming that the reduced rates would be applied. I returned and ended the O2 travel service with the call centre. A very large Bill has arrived and the O2 Call centre have lost all records of the transation, sggesting that I'm wrong. I've spoken to a few of them and they are nice people, however their Travel and record systems do not always work. I still have all of the confirmation texts. And while I'm very confident that I will eventually get a refund, it has been impossible to find anybody who's prepared to champion the repair of the faulty systems.

[Anonymous]

Hi

Where did you travel to ?

Usually if it's an O2 error they'll rectify it by calling 202

If you need to here is the complaint form http://www.o2.co.uk/how-to-complain/complain

[Cleoriff]

I travel to Spain frequently and have no problems with O2 travel

[MI5]

O2 Travel can be left enabled at all times.
For your own confirmation it will show as a bolt on (free) in your "My O2"

[jonsie]

Completely no need to remove O2 Travel unless you want to pay the standard European rates.

Where did you go to?

[Anonymous]

I went to Spain; Malaga

thanks for the complaints link and the suggestion re-keeping the O2 travel switched on. 

[Cleoriff]

---

@Anonymous wrote:

I went to Spain; Malaga

thanks for the complaints link and the suggestion re-keeping the O2 travel switched on. 

---

Exactly where I go...every 6 wks or so and never had a problem.....?

[Anonymous]

I'm not sure but their isn't any borders where your phone could have latched onto a country not included in O2 Travel. Forgive my bad geography.

Your welcome for the link.

Let us know how you get on.

[MI5]

No bob

[MI5]

Can you recall which network you connected to Mark?