O2 Refresh The SCAM

[Anonymous]

Been thinking about this since August last year. Coming to the end of my contract i thought oh i have O2 refresh. Happy with my phone i decided to ask the QUESTION. I would like to keep my phone until my free upgrade what happens with my O2 refresh money? You don't get it back.

Here are my issues.

1. A Sim only contract £9 - £15

2. You Pay O2 £25 upwards for a Sin only contract.(RIP OFF)

3. You then pay for the phone at a rate of (Full price of the phone / length of contract in months)

4. Can anybody see this.

5. I am getting bummed here

So here we go.

I dont really like complaining but WTF.

You go to O2 cause you want a phone with your contact and the minuets data text etc.

I mean i got it O2 Refresh cause being a techno-lad I love new techo OH this will be good pay off my 'contract' (and before you get the lawyers around I know it wouldn't be the contract for the 'SIM' cause that would get rolled in to a new 24 month contract) get a new phone BOOM ahead of the game (SUCKER) ". Should have known everything has a price.

I love O2 they have great customer service and it is mainly beyond reproach, and you Mr Customer service adviser, you reading this now instead of the prick that thought of this idea, are a good guy I love coming to you with my problems in your service you strive to help me. Love it don't stop.

But whoever's idea this was mate, I'll be complaining to some financial authority or some trading board. Because it takes the *bleep*.

If nothing happens I might go see someone about say a SCAM that has no place in your business were customers have been mislead. (said reason above by the way). You sell a contract were they expect a phone, and then sell some stuff about how your bound to the contract and the phone, But really if i didn't want to stay with O2 and deal direct with yourselves, I wouldn't have done it, Carphone Warehouse, all these shops they just buy you out to sell the new contract, Believe me i know i work in the car industry i know how PCP works. These places have money set aside to buy them out and you give them the buy out cheaper.

Once O2 Once O2, you have really annoyed me.

Nathan

On a lighter note I blame HTC for making some of the best phones on the market.

[Anonymous · Accepted solution]

@Anonymous  i get what your saying

your prev contract was say £20 for the phone txt callsand data

but it should not be more for the min txt and data + phone unless the phone u got was worth alot more 

hers an example

you got a galaxy s3 with unlimited txt,calls and 8 gig of data for £30

if you got 02 refresh once the contract has ended and got a galaxy s4 with unlimited txt calls and 8 gig of data it shodnt of been £30 a month + £10-20 extra for phone .. thats what ur trying to say and if thats right the community should be bale to advise u because yes that dosnt seem right to me unless u picked a realyexpensive phone like iphone 6+ or note 4 :S

[Cleoriff]

As I said.....round and round in circles....

PS @MI5  I like the addition to your signature

[viridis]

Mate my last input on this as I'll get banned mate and tbh, there's other things I'd rather get banned for.
I have refresh on my Xperia Z3
I pay
18 for my "contract"
20 for my phone

The refresh part of that in your eyes is the phone charge at 20 a month, correct?

So now you go and find me a "normal" contract at 18 quid a month that includes unlimited minutes, unlimited texts, 8gb data and includes the Xperia z3 for no additional cost.

[Cleoriff]

However @Anonymous  and @Anonymous . There is no scam. if you look at it before you sign the contract...you can chose something different. No-one makes you sign....

[Anonymous]

Again fair enough

I give up lol

wow

OK well thanks least you've cleared it up i geuss 

Well O2 should hire the lot of you. LOL 

But erm i think some customer service skills might be needed

LOL

Well thanks though

No i mean it Thank you i aint taking the *bleep*

i feel better knowing what youve said.

and well i geuss im just going to jump straight back in when this contract is over 

LOL

Well Thanks have a nice night

and still it got a little heated in here i do want to say sorry

and again 

Thanks

[Cleoriff]

And on that note, like @viridis I shall back away. No point saying anything else...

[Anonymous]

Just seen a box that says accept as solution

do it for lot of you

Dont want to get anyone banned

i got the wrong end of the stick simple

Z3 comment your spot on

and again 

THANKS 

[Anonymous]

Sorry look like a no go i am afraid

Could Not Give Kudo Kudos could not be given to the message for the following reasonKudos Flood: You have exceeded the limit of 5 kudoed messages per minute.

Thanks 

LOL and for the last time 

Thank you

[MI5]

Glad we sorted that out

[viridis]

Mate, seriously don't worry about kudos or solution, important thing is in the end you figured out how refresh works, even if some of it got heated and some of me acted foolish (just like the **bleep**ing filter)