O2 Refresh The SCAM

[Anonymous]

Been thinking about this since August last year. Coming to the end of my contract i thought oh i have O2 refresh. Happy with my phone i decided to ask the QUESTION. I would like to keep my phone until my free upgrade what happens with my O2 refresh money? You don't get it back.

Here are my issues.

1. A Sim only contract £9 - £15

2. You Pay O2 £25 upwards for a Sin only contract.(RIP OFF)

3. You then pay for the phone at a rate of (Full price of the phone / length of contract in months)

4. Can anybody see this.

5. I am getting bummed here

So here we go.

I dont really like complaining but WTF.

You go to O2 cause you want a phone with your contact and the minuets data text etc.

I mean i got it O2 Refresh cause being a techno-lad I love new techo OH this will be good pay off my 'contract' (and before you get the lawyers around I know it wouldn't be the contract for the 'SIM' cause that would get rolled in to a new 24 month contract) get a new phone BOOM ahead of the game (SUCKER) ". Should have known everything has a price.

I love O2 they have great customer service and it is mainly beyond reproach, and you Mr Customer service adviser, you reading this now instead of the prick that thought of this idea, are a good guy I love coming to you with my problems in your service you strive to help me. Love it don't stop.

But whoever's idea this was mate, I'll be complaining to some financial authority or some trading board. Because it takes the *bleep*.

If nothing happens I might go see someone about say a SCAM that has no place in your business were customers have been mislead. (said reason above by the way). You sell a contract were they expect a phone, and then sell some stuff about how your bound to the contract and the phone, But really if i didn't want to stay with O2 and deal direct with yourselves, I wouldn't have done it, Carphone Warehouse, all these shops they just buy you out to sell the new contract, Believe me i know i work in the car industry i know how PCP works. These places have money set aside to buy them out and you give them the buy out cheaper.

Once O2 Once O2, you have really annoyed me.

Nathan

On a lighter note I blame HTC for making some of the best phones on the market.

[MI5]

You've lost me, sorry.

[jonsie]

Oh lordy, where are you coming from at all????

[Anonymous]

Ok I think I sort of get the OP's question.

Refresh works by splitting the two components of a phone contract.

1. One part covers the coast of your phone.

2. Second part covers your airtime i.e. minutes texts and data.

So if you have a refresh contract you can pay off the phone cost at any time. You can the upgrade to a new phone at any time too by upgrading.

You don't get the phone money back because you own the phone once you have paid it off. Refresh is not a lease scheme.

Once you pay off your phone, if you don't want to upgrade you carry on just paying the minutes texts and data package.

[Anonymous]

I really don't see how you expect the phone money back.

You buy a phone, pay it off via instalments using refresh. Or do you expect to keep the phone and keep the money? If so them for someone who claims to understand pcp then you are barking up the wrong tree.

Alternatively I might come and buy a car from you. I use it for up to 24 months, at the end of the contract I return the car and you give me all my money back. Free car hire!

[viridis]

OK,
Sorry I got nothing, I might pop back later on but for now nope not going there.

[viridis]

Sorry missed the bit about the car industry and PCP, I'll definitely be back later

[jonsie]

I got the gist but the OP obviously doesn't know how refresh works or the benefit of it.....

[Cleoriff]

Read it twice and still don't understand. One thing is for sure ..... The OP signed up to a contract.

Another damn good  reason for reading the terms and conditions of the contract before you sign.:smileysad:

[Anonymous]

how can it be a scam if like others have said 

1) u pay for your min, txt and internet 

2) you pay a little for your phone in installments which eventualy means the phone is your once its payed off 

I myself started with a pay only sim (because of my credit score is all i could get) which was £30.99 a month for unlimited txt,calls and 8gig of data.

After 3 months my phone broke so i needed a new one, Thankfully i was able to upgrade using o2 refresh so i got myself a nice new galaxy note 4 with nothing to pay upfront.

i now pay £48 for unlimited calls,txt and 10 gig of data which i am completly happy with @ £18 extra for a nice new note 4 and another 2 gig of data i would say its far from a scam but an exelent service which im thankfull for