Solved: O2 Recycle

Anonymous · ‎26-01-2018

I was offered £176 for my s7 Edge. Then they received it and said £17.50 because its software locked apparently. All I did was factory reset it before I packaged it to send it. I've told them to give my phone back! Bloody scammers!

MI5 · ‎26-01-2018

If you didn't remove your Google account first it will have tripped the factory reset protection which means it needs your Google login to be usable again.
Once you get it back, enter your Google login details then remove your Google account once the phone boots up. You can then reset it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-01-2018

If you didn't remove your Google account first it will have tripped the factory reset protection which means it needs your Google login to be usable again.
Once you get it back, enter your Google login details then remove your Google account once the phone boots up. You can then reset it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-01-2018

Okay. I can do that. My bad then. I honestly didn't know that. Thank you

MI5 · ‎26-01-2018

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-01-2018

They will use anything as an excuse to seriously lower the original offer. Favourites are a cracked screen or water damage. Take it to CEX where you will get a more better deal

jonsie · ‎26-01-2018

@MI5 wrote:
If you didn't remove your Google account first it will have tripped the factory reset protection which means it needs your Google login to be usable again.
Once you get it back, enter your Google login details then remove your Google account once the phone boots up. You can then reset it again.

Once you get it back make sure it isn't damaged mysteriously in transit and make sure its the same phone you sent them. I would also advise against sending it back to them, use CEX instead.

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