O2 Recycle Is A SCAM!!!

[Anonymous]

Hi Everyone,

I just wanted to send a warning to anyone thinking of using O2 Recycle.

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

I am considering cancelling my contract with them as this service is a complete and utter scam.

[jonsie]

---

@Cleoriff wrote:

OK..as the OP has done all she can and is getting nowhere (other than scammed) let's see if @Toby can do something? Outrageous practice....

---

Doubtful as all he can do is feed it back. Maybe if enough of the proverbial flies they might honour the true valuation but it's unlikely.

[Anonymous]

Thank you very much

[Cleoriff]

---

@jonsie wrote:

---

@Cleoriff wrote:

OK..as the OP has done all she can and is getting nowhere (other than scammed) let's see if @Toby can do something? Outrageous practice....

---

Doubtful as all he can do is feed it back. Maybe if enough of the proverbial flies they might honour the true valuation but it's unlikely.

---

I would be trying everything personally. Using whatever strings I could pull. Contacting anyone and everyone who could help. ....

[MI5]

I'd even be considering legal action.

[Anonymous]

I am certainly going to be complaining, but I doubt they will do anything at all.

They clearly put the Recycle button next to the UPGRADE button so that you are lead to believe that you will get a good deal on an upgrade. Once you have upgraded, you are then let down!

It shouldnt be allowed.

[viridis]

They also show an advert when paying off device plan

[jonsie]

The fact that people complain on here then more customers will hopefully see the complaints and think twice about using the service. All media options should be explored.

[viridis]

[jonsie]

---

@viridis wrote:
They also show an advert when paying off device plan

---

And there is the problem. ...an easy option for customers. 

[Anonymous]

That is exactly what I saw, it was the fact they offered me £214 for my phone that made me think upgrading was worth it. I was happy with my iPhone 6, but they made me think it was value for money to upgrade.

Pay of contract for £150.

Upgrade and pay £70 up front.

Recycle phone for £214.

That made good sense. Until they said we are now only going to give you £40 for your phone!

It's disgusting!