O2 Recycle Is A SCAM!!!

Anonymous · ‎24-12-2016

Hi Everyone,

I just wanted to send a warning to anyone thinking of using O2 Recycle.

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

I am considering cancelling my contract with them as this service is a complete and utter scam.

viridis · ‎24-12-2016

Is it the same phone?
Why they think they have the right to dispose of the retail packaging before offer acceptance is beyond me. That's actually Gonna lower the value elsewhere.
Criminal

Anonymous · ‎24-12-2016

Yep, all received back with no damage at all. It is literally immaculate. But yes, they threw away everything except the handset.

jonsie · ‎24-12-2016

Obviously keeping it to box one of their recycled recons!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-12-2016

I'd be demanding a new phone, boxed with all accessories that I could then sell on at full value.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-12-2016

I wish, they wont even speak to me about it.

All they say is "that is the value we are placing on it."

I cant even leave a review as you have to complete the transaction to write a review. Shocking.

viridis · ‎24-12-2016

Social media at all angles tbh.
They have literally taken away your chance at fair value.
I'd be fuming

Anonymous · ‎24-12-2016

I am, and I wont be letting it drop. They have cost me around £200 and I have been a customer with them for 10 years!

MI5 · ‎24-12-2016

Complaint and email to CEO
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-12-2016

OK..as the OP has done all she can and is getting nowhere (other than scammed) let's see if @Toby can do something? Outrageous practice....

Veritas Numquam Perit

jonsie · ‎24-12-2016

@MI5 wrote:
Complaint and email to CEO
http://www.o2.co.uk/contactus

Google is your friend for CEO O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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