O2 Recycle Is A SCAM!!!

[Anonymous]

Hi Everyone,

I just wanted to send a warning to anyone thinking of using O2 Recycle.

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

I am considering cancelling my contract with them as this service is a complete and utter scam.

[viridis]

Is it the same phone?
Why they think they have the right to dispose of the retail packaging before offer acceptance is beyond me. That's actually Gonna lower the value elsewhere.
Criminal

[Anonymous]

Yep, all received back with no damage at all. It is literally immaculate. But yes, they threw away everything except the handset.

[jonsie]

Obviously keeping it to box one of their recycled recons!

[MI5]

I'd be demanding a new phone, boxed with all accessories that I could then sell on at full value.

[Anonymous]

I wish, they wont even speak to me about it.

All they say is "that is the value we are placing on it."

I cant even leave a review as you have to complete the transaction to write a review. Shocking.

[viridis]

Social media at all angles tbh.
They have literally taken away your chance at fair value.
I'd be fuming

[Anonymous]

I am, and I wont be letting it drop. They have cost me around £200 and I have been a customer with them for 10 years!

[MI5]

Complaint and email to CEO
http://www.o2.co.uk/contactus

[Cleoriff]

OK..as the OP has done all she can and is getting nowhere (other than scammed) let's see if @Toby can do something? Outrageous practice....

[jonsie]

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@MI5 wrote:
Complaint and email to CEO
http://www.o2.co.uk/contactus

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Google is your friend for CEO O2