This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

O2 Open Discount Issue

Frodith
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-06-2020 15:22

on ‎17-06-2020 15:22

Hi,

 

I took out a new contract today and I was informed that I was eligable for a discount via O2 Open. Upon logging into my O2 and navigating to O2 Open, it appears and attempt was made previously as part of my previous contract to get a discount as the details had previously been entered but not acted upon. 

 

I went through the process of confirming my works e-mail address etc. When I then tried to link my phone number with the discount I was told that this had expired in 2018. As I have taken out a new contract today should this not have re set?

 

I do not see a way on the website to link differnt contracts as I have kept the same mobile number. Any help with this would be greatly appreciated.

 

Cheers.

Message 1 of 2
325 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151925 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎17-06-2020 15:23

on ‎17-06-2020 15:23

@Frodith 

All we can advise here Guide: O2 Open & Friends and Family discounts - How to sign up 

If you need more help, you'll need to call O2. 

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
323 Views
0 Kudos
Related Content
Top