So I had an insurance claim for my lost phone approved on the 29th November and since giving O2 my delivery details for my replacement, O2's insurance department have been awful.
I was told after phoning them on the 30th that my model (iPhone 7) was out of stock and to quote the advisor on the phone "we get new stock every day so it shouldn't been too long". I rang them again on Monday to say I was disappointed in the lack of communication on their part and that there was an indefinite period on me getting a replacement phone. The advisor put in a complaint for me and I was told somebody would review all the calls and email me with a response. I have heard nothing since then.
What I want to know is if anybody has had a similar experience with their handset being out of stock and how long I am expected to wait before they have any? It seems ridiculous that I am paying for a contract I can't use because of their lack of stock. I have even checked the O2 'like new' site and they seem to have iPhone 7 32GB models for sale on there, why can't they give me one of those?
I have made a complaint on Resolver but God knows when I'll hear back. Not having a phone also means it's difficult for to contact O2 about this. I am shocked they don't offer temporary replacements in scenarios like this.
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