O2 Clip It: The Trial is ending

[Toby]

Update: Hi guys,

The O2 Clip It trial will be closing on 31^st May. Thanks for your time trying the service and giving us any feedback. We suggest you keep any videos sent/received in your native device gallery, as the O2 Clip It inbox will become unavailable after the service closes. If you’ve got any final feedback or thoughts, please let us know in this thread.

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Hi guys,

Today, O2 is launching a trial of a brand new video app, O2 Clip it.

The app allows you to record a video of up to 63 seconds in length and then send it to your friends and family via messaging, email or through your mobile number. You can also post your videos to Facebook or twitter. It’s available on iPhones on iOS7+, Samsung S3, S4, S4 Mini, HTC One and One Mini and the Nexus 4 even if they’re not on O2.

It’s a nice little app that’ll really help you share funny, sweet and family moments easily

The app’s in its early trial stages and we’d love to hear from you. What’s good about it? What could be improved? What would you add to it? 

Much like what was done for Evernote previously, we’ve created a good set of FAQs about the app for you to reference if you’re having trouble. If you have any questions that aren’t covered below, make a post and start the discussion!

FAQs

1. What is O2 Clip It?

O2 Clip It is a trial of a free video messaging app for iPhone and Android smartphones, letting you capture short video clips and share with friends and family. Add filters to your video messages to capture the mood.

2. How do I get it?

You can download O2 Clip It for free from iTunes or Google Play. It’s available on iOS devices running iOS7+ (requires front-facing camera and the app is optimised for iPhones), and Android smartphones (Samsung S3 / S4 / S4 Mini, HTC One / One Mini and Nexus 4. Once installed, open the app and sign up. We’ll send you an SMS PIN code to validate your phone number and a verification email for security, and then you’re good to go.

3. What devices can I use O2 Clip It with?

The O2 Clip It app is optimised for iPhones running iOS 6 and higher, and Android smartphones running Android 4.0.3 and higher.

3. Who can use it?

Anyone in the UK can sign up and use the app; you don’t need to be an O2 customer. You can send O2 Clip It video messages to anyone - they don’t need to have the app to view any videos you’ve shared with them. If they don’t have the app, they’ll receive an SMS, email or Facebook message with a link (depending on how you decided to share your video) - they can click on the link and watch your video on any web or mobile browser. O2 Clip It supports the following browsers: Google Chrome 16+, Mozilla Firefox 9+, Safari 5.1+, Opera 12+ and IE 9+.To reply to your message, they’ll need to download the app and register for the service.

4. Where do I get help?

Support for O2 Clip It will only be provided through our Community forums. Please let us know what you think of the app and any ideas for how it could be improved.

5. Will O2 Clip It use my data allowance?

O2 Clip It can use 3G, 4G or Wifi to send and receive your video messages. Each video you send using O2 Clip It may be up to 6MB in size, so if you’re using it over 3G or 4G, you may want to keep track of your data allowance.

6. How do I send a video message?

From the home page, click the camera icon to open the O2 Clip It camera. You can switch from the front to back camera or add a filter before hitting the record button. During recording, you can pause and resume at any time. If you’re not happy with your video message, you can stop recording and delete the video (or start re-recording if you want to start again).

Once you’re happy with your video message, you can now send it your contacts on your phone using their phone number or email address; you can also send to friends on Facebook (if you’ve connected your Facebook account) and you can also send to O2 Clip It Groups for quick sharing with multiple contacts.

6. Are my O2 Clip It videos private?

Any videos you share with contacts will be available via a URL (or in O2 Clip It if you’ve sent it to another O2 Clip It user). You should be aware that your contacts may share your videos or video URL with other people. We suggest you treat O2 Clip It like other social networks and never share personal information or content

7. What are Groups?

Once you’ve sent an O2 Clip It video to someone, that contact can be added to Groups in the O2 Clip It app. You can create a group to share a video message quickly with multiple contacts.

8. Where are my videos saved?

Any videos you take with O2 Clip It will be saved in your device’s gallery as well as the O2 Clip It service. You can delete videos from your O2 Clip It inbox, however this won’t delete videos from your device (you’ll need to manually delete from your device gallery).

9. I’ve been sent video messages that are offensive, what can I do?

You can report any video messages received on O2 Clip It as offensive, just click the ‘report’ button beneath the video. If you do this, the video will be queued in our system for further review. You can choose to leave the conversation or if you’re receiving video messages from an individual you want to stop permanently, you can also block them from sending you any messages. If you need any further help regarding online safety, take a look at some useful information and support links here:http://www.o2.co.uk/support/generalhelp/howdoi/safetycontrolandaccess

10. Why does O2 Clip It need to access my contacts?

The O2 Clip It app accesses your phone’s contacts to allow you to send your video messages to your device contacts, using phone numbers or email addresses. The app does not copy, back-up or store your contacts. By connecting your Facebook account, O2 Clip It also enables you to send video messages to your Facebook contacts as private messages, or you can also post to your Facebook wall.

Troubleshooting

11. I’m having trouble watching a video that has been sent to me using O2 Clip It?

If you’re trying to view a video sent from O2 Clip It on a web or mobile browser, we recommend ensuring you have upgraded to the latest version of your browser. O2 Clip It supports the following browsers: Google Chrome 16+, Mozilla Firefox 9+, Safari 5.1+, Opera 12+ and IE 9+.

12. I’m having trouble sending a message from the O2 Clip It app?

Ensure you have a data connection available on your phone - you’ll either need 3G, 4G or Wifi in order to send/receive messages from the O2 Clip It app.

Ts & Cs can be found below.

http://www.o2.co.uk/termsandconditions/other-products-and-services/clip-it

[Anonymous]

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@Toby wrote:

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@Anonymous wrote:
Bring on the Android App!!!!

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Ask....and you shall receive

https://play.google.com/store/apps/details?id=tv.six3.o2clipit

Its now available to download on Android guys, give it a go!

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...and now that its on Android, how about a port over to BlackBerry 10?

[perksie]

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@Anonymous wrote:

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...and now that its on Android, how about a port over to BlackBerry 10?

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I'm fairly sure that this app was developed externally so I doubt O2 can help.

[Anonymous]

Pardon? I don't really understand the point of your post.

This is an O2 app, advertised by O2 on their community and via PM by the community administrator who was also able to advise us all of when the Android app hit the Play store. It has the name "O2" in the app title.

Therefore, no matter whether it was O2 that developed it or not, O2 are the point of contact for me as an O2 customer to request the app is available on another operating system other than iOS and Android, especially as O2 sell phones which use other operating systems.

BlackBerry 10 allows an easy way for developers to port Android apps over to BlackBerry 10, hence why I asked Toby, the community admin who had been advertising the app, if there were plans to port it over from Android.

[perksie]

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@Anonymous wrote:

Pardon? I don't really understand the point of your post.

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Sorry if it was difficult to understand, I was only implying a word with the developer might be helpful.

If O2 had nothing to do with it's production they probably can't help.

[Anonymous]

O2 must have had a hand in the production as their name is in the app title, and is being actively touted on their community forum by their staff. O2 will have advised the developer what they wanted, which operating systems to make it available on, and also provided branding and licensing, etc.

Whether the app was coded by an O2 employee or not matters not a jot, it is an O2 app and so I was asking a question about the app to an O2 employee on an O2 community forum.

I have no interest in knowing whether the app was developed by O2 or not, I was asking a question to the administrator of the community who was advertising the app as to wether it would now be ported to BlackBerry 10 now that it was on android. If anyone needs to ask the question to the developers, it should be an O2 employee now that a customer has raised the issue.

Thanks for your concern though

[Toby]

Hey PapDug,

Admittedly I am not yet sure about Blackberry availability but shall ask now fr you. I'll report back soon

[Toby]

Hi guys,

As this is a trial of the app and how it works, we're just sticking with iOS and some Android devices for now to see how it goes.

This trial period is here for you guys to supply any great feedback that you can, including how it works, what ideas you have for the future and any issues you're having. We'll be working on getting more devices and OS integrated and your feedback is really going to help with that.

[Anonymous]

Thanks for the update Toby

As for ideas for the future...how about a version of it for Blackberry 10?

[Toby]

Whoa! That idea came out of nowhere!

I've have let the team know though, so its on their radar.

[Anonymous]

I have to say on this occasion I agree with PapaDug. (Sorry Perksie - I do normally agree with you).

When I gave my feedback on the app I too took the view it was an o2 app hence my reference to TuGo. Both are marketed as o2 apps so it doesn't matter who developed them. Toby is asking for opinions and feedback and we are giving that to him in a helpful constructive way.