No network

[Anonymous]

I've had no O2 network service since Weds evening (12/12/12). Thought it could be my phone so drove 12 miles to nearest O2 shop. They were helpful and gave me new sim to try even though I said it was the network at fault as my phone worked when I was away from my house. Nothing on the 'live issues' page of O2 website though. I have reported this fault several times by various methods now but am not getting any update. I used to live in London where network faults were sorted in 24 hours. Seems that O2 aren't good at repairing rural transmitters? 😞  - So O2, how long do I wait? Is anyone going to send me an update? Do I get a refund on my monthly rental charge since I can't use the service? 

[jonsie]

Good point. I think that there should be automatic notification to local O2 stores when known problems or maintenance is pending or being actioned. One of the areas where O2 could vastly improve communications.

[perksie]

Glad they got it fixed for you, network problems seem to be dealt with fairly quickly but the network team don't forward much information back unfortunately.

Moved to your original thread.

[Toby]

Hi Scottiedog,

I have moved your reply to the post it was referencing as this is tidier and will make the discussion easier to follow

Cheers and glad you had a pleasant interaction with O2 staff.

Toby

[Liquid]

A simple txt booted from the mast to all phones in that area as a notification of downtime wouldn't be hard to implement and would allow customers to make provisions if the downtime will affect them.

Is it so difficult?:(