Solved: No Web/Email/Data access

Anonymous · ‎26-11-2013

Hi

I have not been able to connect to the web or use any app that uses data today 26.11.13.

Whats going on??

Anonymous · ‎26-11-2013

I have spent the last 20min on the Live Chat to o2. They are sending me a new Sim Card.

Hopefully this will help.

Thanks

View solution in original post

MI5 · ‎26-11-2013

Check your postcode here

Check you have data turned on.

Check you haven't used all your allowance in "My o2"

If PAYG check you have credit on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎26-11-2013

@Anonymous wrote:
Hi

I have not been able to connect to the web or use any app that uses data today 26.11.13.

Whats going on??

You are assuming we have skills we are yet to acquire!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎26-11-2013

I have checked the postcode and should be all fine.

Data is turned on.

I haven't used all my data.

I am on contract.

MI5 · ‎26-11-2013

Turn off phone
Remove SIM
Replace SIM
Turn on phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎26-11-2013

@perksie wrote:
You are assuming we have skills we are yet to acquire!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-11-2013

Hi

I have tried turning off and taking the sim out and still not working. I have full signal and all I can do is make calls and send text messages??

I have checked all the settings and they are all as they should be.

When I try to connect to the web I get the message 'Safari could not open the the page because the server stopped working'. The last time it worked was when I was connected to the Wifi before I left home.

MI5 · ‎26-11-2013

Try a network reset
Settings >General >Reset >Network Settings
Otherwise it may be a sim card fault....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎26-11-2013

What phone is it?

I DO NOT WORK FOR O2

MI5 · ‎26-11-2013

Also try turning airplane mode on then back off again.
iPhone 5 or 5s at a guess....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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