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New Phone order disappeared...

PaulF
Level 1: Joiner
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I placed an order online last night. Everything went through until the very end, when the page showed an error message! I received lots of emails with legal contracts etc., and one with the details of my basket which included a link back to the site which should (I assume) link to my order, but only opens an error again. 

I've gone through the emails and none seem to have a reference number for my order. 

I've checked my credit card and the deposit has been authorised and taken!

What can I do?

I really don't want to spend hours on the end of a phone waiting for someone to answer!

Please help!

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MI5
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@PaulF 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128326 Posts
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Registered:

@PaulF 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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PaulF
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Thank you for your reply and the information. Much appreciated. 👍

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