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My 02 app

Anonymous
Not applicable

on ‎14-10-2013 16:33

on ‎14-10-2013 16:33

I have got the my 02 app on my iPhone and can log in but it won't let me view any billing info shows an error message
" sorry there has been a problem please try again later " this has been like this for over a week now I have updated to the new version 5.0 today and still the same problem I can view other things ie recent charges data etc but not any of my bills everything was fine until I changed my number I have rang 02 CS 3 times today and to be told everytime my number is updated on my 02 account so any suggestions
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perksie
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‎14-10-2013 16:45 - edited ‎14-10-2013 16:47

‎14-10-2013 16:45 - edited ‎14-10-2013 16:47

Can you access your details online in MyO2 and is the new number in there?

 

If it's all correct another call to O2 is the only way to get it fixed.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Anonymous
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on ‎14-10-2013 16:47

on ‎14-10-2013 16:47

Yes new number is in there but just won't let me view bilking info within the app it is fine in my 02 from google
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Anonymous
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on ‎14-10-2013 16:48

on ‎14-10-2013 16:48

I've rang 02 already 3 times today
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perksie
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on ‎14-10-2013 16:49

on ‎14-10-2013 16:49

I would try removing and re-installing the app.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Anonymous
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on ‎14-10-2013 16:51

on ‎14-10-2013 16:51

I've done that 3 times also removed and re install
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perksie
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‎14-10-2013 17:01 - edited ‎14-10-2013 17:02

‎14-10-2013 17:01 - edited ‎14-10-2013 17:02

This must be due to your number change, I doubt there's much else you can do.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

‎14-10-2013 18:29 - edited ‎14-10-2013 18:32

‎14-10-2013 18:29 - edited ‎14-10-2013 18:32

Hi,

 

 

 

 

Perhaps @Toby can help you with this.

 

He is one of the O2 Site staff here.

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