Solved: Mobile data

Kevin10 · ‎26-09-2020

I am in Spain why is my mobile data is not working

Cleoriff · ‎26-09-2020

Try and search for another network.

Also try 3G instead of 4G.

Is everything else working such as texts and calls? If not you may have a roaming bar on your account and you need to contact O2. You can use Skype. All numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

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Cleoriff · ‎26-09-2020

@Kevin10

Try and search for another network.

Also try 3G instead of 4G.

Is everything else working such as texts and calls? If not you may have a roaming bar on your account and you need to contact O2. You can use Skype. All numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎26-09-2020

@Kevin10

Change your data apn to "mobile.o2.co.uk"

If that doesn't work, contact O2 to remove roaming bars.

Alsoo make sure roaming is on in phone settings or try manually searching for networks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎29-09-2020

Hi @Kevin10 , how are you doing today? Are you still in Spain and how did it go with your mobile data after you last posted? There's a few suggestions above that you hopefully tried. It would be great to hear back from you to see how you're getting on.

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