on 06-09-2014 00:05
Hello,
Before I make this post, I just want to say that I have looked at this thread:
and I have also used the O2 Service Status checker. I have also run a search on these forums for anyone else who have had these issues.
I moderate a large forum myself so I know that it can be frustrating when people keep posting the same issues and it gets really repetitive so I hope I'm not being a nuisance .
I have moved into a flat in the past few weeks, and since I first started to move into the flat, I have never been able to get any coverage, whether it be mobile internet, calls, texts: anything. I looked at the service status page for my postcode and got the message:
Solved! Go to Solution.
on 18-09-2014 17:35
on 18-09-2014 17:35
on 18-09-2014 17:36
on 18-09-2014 17:36
on 25-09-2014 17:43
Hi guys,
I got an email yesterday from the Complaints Review Service. They told me that they checked with the Networks Team and I happen to be in an area with poor signal, despite other sources telling me otherwise. They said that they are not obliged to give me any compensation, because my contract says that they cannot guarantee 100% service which is fair enough.
They did, however, provide me with an offer that I am happy enough with. It's a shame the problem won't be fixed, but it just looks like I'll have to put up with it...
Thanks for all your help everyone - you've all kept me sane!
on 25-09-2014 17:45
on 25-09-2014 17:45
on 26-09-2014 19:46
on 22-12-2014 11:53
3 to 4 weeks is a long time? Try 8 weeks that is where I am up to. Customer services can't help, network services can't help, tugo not an option for me and the engineers are apparently not telling anyone a timescale. This has gone beyond a joke. Only problem for me is I live in a rural area and the only usable signal is, well was o2 and only 2g at that
on 22-12-2014 11:55
on 22-12-2014 11:55
on 22-12-2014 18:35
on 22-12-2014 18:35
Totally understand: 8 weeks is a long time and I don't think O2 understand how being cut off can affect people, considering we are so reliant on mobile technology nowadays.
I would ring and demand knowing why the mast is taking so long to be repaired; they must know the issue and should flag it up considering you've evidently contacted them about this before.
on 22-12-2014 20:56
on 22-12-2014 20:56
on 23-12-2014 14:55
on 23-12-2014 14:55
Haha glad you appreciate it!