Marketing preferences?

[pam]

How on earth do I stop unwanted texts/emails for marketing? I've been with O2 for many years but was recently text about marketing preferences but there is no way I can see in the preference screen where I can say NO marketing. It seems you have to have at least one to activate 'Save' button-I don't want any! I've also looked everywhere on this site - O2's but nothing.

Other than phoning/ombudsman - I want to email - there's nothing!

Can anyone help please? Thanks 

[jonsie]

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@Martin-O2wrote:

Thanks for bringing this to our attention guys. I'll raise this with the team now to see what's going on. I'll provide an update once I hear back. 

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I wonder what the official statement will be.....

I think I know exactly what they will say!

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[Martin-O2]

I don't want to speculate but it's with the team now. I'll get back to you as soon as possible on this! 

[Anonymous]

I checked the desktop version on my chrome book & i still can’t access my contact preferences.

[jonsie]

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@Anonymouswrote:

I checked the desktop version on my chrome book & i still can’t access my contact preferences.

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Designed to make you give up.... 

[Anonymous]

That’s 3 ways I can’t access my preferences. App, mobile & pc. Sort it out O2

[Cleoriff]

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@Anonymouswrote:
That’s 3 ways I can’t access my preferences. App, mobile & pc. Sort it out O2

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Not sure it's down to O2 if you can't access them @Anonymous?. Most of us can and though I admit its a real faff around and designed to make it more difficult, we can get there in the end....

I haven't tried it on my mobile as I never access it that way, but others such as @jonsie, @viridis and @MI5 have? Not sure what is causing your problem though

Are you getting the code via text message from O2 which allows you access?

[jonsie]

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@Anonymouswrote:
That’s 3 ways I can’t access my preferences. App, mobile & pc. Sort it out O2

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@Anonymous worries @Anonymous they all have your number now. While they are calling you they ain't bothering me

[Anonymous]

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@Cleoriffwrote:

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@Anonymouswrote:
That’s 3 ways I can’t access my preferences. App, mobile & pc. Sort it out O2

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Not sure it's down to O2 if you can't access them @Anonymous?. Most of us can and though I admit its a real faff around and designed to make it more difficult, we can get there in the end....

I haven't tried it on my mobile as I never access it that way, but others such as @jonsie, @viridis and @MI5 have? Not sure what is causing your problem though

Are you getting the code via text message from O2 which allows you access?

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I get the code only when accessing through my chrome book. Touch ID for the app

[Cleoriff]

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@Anonymouswrote:

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@Cleoriffwrote:

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@Anonymouswrote:
That’s 3 ways I can’t access my preferences. App, mobile & pc. Sort it out O2

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Not sure it's down to O2 if you can't access them @Anonymous?. Most of us can and though I admit its a real faff around and designed to make it more difficult, we can get there in the end....

I haven't tried it on my mobile as I never access it that way, but others such as @jonsie, @viridis and @MI5 have? Not sure what is causing your problem though

Are you getting the code via text message from O2 which allows you access?

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I get the code only when accessing through my chrome book. Touch ID for the app

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And when you enter the code what happens then? Are you able to access contact preferences at all @Anonymous Sorry to keep asking questions but I can't understand what goes wrong after that (Being a bit thick you see)

[Anonymous]

@Cleoriff I get the screen to access all the options etc but when I click on my preferences I just get the usual red symbol & sorry we can’t get that information for you