Making a claim on insurance

[welshsteve76]

Hi everyone.

I've never made a claim on mobile phone insurance before, but I was in an accident this morning on my bicycle on the way to work, and the back of my phone is now scratched and the camera lense cracked 

The phone still works, but doesn't look nice and i'd like a replacement.

I've only had the phone just over a month and have never damaged a phone before.

What's the best way of making a claim?  Is it done online?

Any advice would be appreciated.

Thanks

Steve

[Cleoriff · Accepted solution]

Hi @welshsteve76 Sorry about your accident.. Is it O2 insurance? if so then follow this step by step guide.

http://www.o2.co.uk/help/digital-services/o2-insurance

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly

[MI5]

Call CS and they will help you http://www.o2.co.uk/contactus

[welshsteve76]

Yes it is O2 insurance.  Thanks for advice all.  I will call Customer Service

Spoiler

[Cleoriff]

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@welshsteve76 wrote:

Yes it is O2 insurance.  Thanks for advice all.  I will call Customer Service

Spoiler

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Great. I hope it gets sorted soon...:smileywink: