on 22-12-2016 11:43
on 22-12-2016 11:43
Hi everyone.
I've never made a claim on mobile phone insurance before, but I was in an accident this morning on my bicycle on the way to work, and the back of my phone is now scratched and the camera lense cracked
The phone still works, but doesn't look nice and i'd like a replacement.
I've only had the phone just over a month and have never damaged a phone before.
What's the best way of making a claim? Is it done online?
Any advice would be appreciated.
Thanks
Steve
Solved! Go to Solution.
on 22-12-2016 12:07
Hi @welshsteve76 Sorry about your accident.. Is it O2 insurance? if so then follow this step by step guide.
http://www.o2.co.uk/help/digital-services/o2-insurance
Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly
Veritas Numquam Perit
on 22-12-2016 12:07
Hi @welshsteve76 Sorry about your accident.. Is it O2 insurance? if so then follow this step by step guide.
http://www.o2.co.uk/help/digital-services/o2-insurance
Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly
Veritas Numquam Perit
on 22-12-2016 12:09
on 22-12-2016 12:09
on 22-12-2016 12:12
on 22-12-2016 12:12
on 22-12-2016 12:18
on 22-12-2016 12:18
@welshsteve76 wrote:Yes it is O2 insurance. Thanks for advice all. I will call Customer Service
Great. I hope it gets sorted soon...:smileywink:
Veritas Numquam Perit