Lost Phone Keeping Phone Number

[Alfie_Moon]

Hello I am Urgent need of help I lost my phone lucky for me i had old one in draw so have all my numbers but i need to retain my phone number i have been to corner shop got a new pay n go simcard with credit, called customer services get so far thn automated message" not taking calls at moment then cuts off"

Is there any O2 employes on here who can take details and port old number to new sim card via the SSN?

[jonsie]

Only customer service can help. Did you report the phone stolen?

Guide: Lost or Stolen O2 Device? - How to Report it 

They will send you another sim card with your number on.

[MI5]

@Alfie_Moon 

As you don't have your old sim card, all you can do is keep trying customer service Guide: How to find help & contact O2 

[Bambino]

@Alfie_Moon You must report the phone as lost. 

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Your call will be answered. Stay on the line.

[Alfie_Moon]

I have reported phone lost but phone cut out no one has called me back and when i call 4445 to talk to someone in that option lost /stollen there is just an automated message advising there not taking calls at all

[Bambino]

@Alfie_Moon Call on 0800 032 1402. Stay on the line.

[Alfie_Moon]

thank you ill try it now

[Alfie_Moon]

** UPDATE**

I have tryed all phone numbers and options via O2 customer services all resulting in same O2 are closed to everyone and no one is able to speak with a Human to resolve any issues No shops are open Covid-19 has Shut Everything down 

O2 as a major company i belive are Loosing out Big time by not having any Home workers or people to resolve issues 

[MI5]

We've been saying the same

[jonsie]

It's fallen on deaf ears although we do have Gurus helping out. They can't help with the problem of payments.