This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Live chat dead?

Kristy3101
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-01-2019 11:27

on ‎10-01-2019 11:27

This last month on O2 has caused me major probs and I still after 3 days can't get live chat any ideas please guys
Message 1 of 6
1,547 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 152348 Posts
  • 651 Topics
  • 29074 Solutions
Registered:

‎10-01-2019 11:37 - edited ‎10-01-2019 11:38

‎10-01-2019 11:37 - edited ‎10-01-2019 11:38

@Kristy3101 there are known issues with live chat which they are hoping to fix this week. In the meantime, Edge and Firefox browsers sometimes work OK. 

You can also try calling 202, early morning is best from 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,529 Views
0 Kudos

Kristy3101
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-01-2019 11:47

on ‎10-01-2019 11:47

Thanks for suggestion hun but no such luck I've done both it's silly I can receive calls and texts but not make any and no data what so ever
Message 3 of 6
1,511 Views
0 Kudos

Kristy3101
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-01-2019 11:48

on ‎10-01-2019 11:48

Can't make any calls to ring 202 as the calls don't even ringthey just drop
Message 4 of 6
1,510 Views
0 Kudos

MI5
Level 94: Supreme
In response to Kristy3101
  • 152348 Posts
  • 651 Topics
  • 29074 Solutions
Registered:

on ‎10-01-2019 11:51

on ‎10-01-2019 11:51

@Martin-O2 can you assist here please?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 6
1,504 Views
0 Kudos

MI5
Level 94: Supreme
In response to MI5
  • 152348 Posts
  • 651 Topics
  • 29074 Solutions
Registered:

on ‎10-01-2019 12:01

on ‎10-01-2019 12:01

@Kristy3101 have you checked for any network issues https://status.o2.co.uk/ and also checked you MyO2 to see if there is a missed payment?

My direct debit failed last month and I didn't realise for a few days so worth checking.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
1,486 Views
Top Kudoed Authors
View All
Top