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Late delivery

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elle2
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on ‎07-04-2020 10:15

on ‎07-04-2020 10:15

Is anyone else having issues with delivery? I made an order on Friday 3rd April and chose delivery for yesterday which was the 6th April. Still no item and no email update or anything!
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gmarkj
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on ‎07-04-2020 10:22

on ‎07-04-2020 10:22

If you have not had a despatch email then chances are the item is out of stock. Yes, it does say in stock on the website but o2 don't know as they don't have a live stock system.
Your best bet @elle2 is to call customer services. Please be patient as they are understaffed and extremely busy at the moment.
All ways how are in the link above.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎07-04-2020 10:18

on ‎07-04-2020 10:18

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
Level 66: Unequalled
In response to MI5
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on ‎07-04-2020 10:22

on ‎07-04-2020 10:22

If you have not had a despatch email then chances are the item is out of stock. Yes, it does say in stock on the website but o2 don't know as they don't have a live stock system.
Your best bet @elle2 is to call customer services. Please be patient as they are understaffed and extremely busy at the moment.
All ways how are in the link above.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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elle2
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on ‎10-04-2020 11:22

on ‎10-04-2020 11:22

Thank you for your response, I called customer services and they said it’s delayed due to the virus which is understandable but it’s now Friday and it should’ve been delivered Monday so very annoying!
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