on 17-12-2023 09:29
on 17-12-2023 09:32
I pay for the internet every month £15 On December 14, O2 took money from my account and I don't have internet
on 17-12-2023 09:48
on 17-12-2023 09:48
Hi @Basia1988
It could be a network problem
Read here
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
on 17-12-2023 11:39
on 17-12-2023 11:39
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)