I have not yet received my Samsung Galaxy Ear Buds voucher

[Astan]

Hello. I have recently transfered to O2 last June 22 to avail the Samsung Galaxy Ear Buds for £1 bundle with the plan. However, I have yet to receive the voucher. Anyone of yous have the same issue? 

[MI5 · Accepted solution]

@Astan 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[XV84]

You're not alone, I've had the same issue and looking at the O2 social pages comments so have a lot of others, no idea as to why or reason.

I got a friend who works at O2 and going ask him tomorrow.

[Burdaz]

Yeah I'm in the same boat too, my 30 days are just up and the number of these threads is a bit of a concern.... I've messaged the fbook page this morning so will see what they come back with.

Please post updates if you get yours resolved.

[Slushpuppy1]

I'm also waiting for the magical code, tweeted them Friday, still waiting for a reply, sent an Instagram message Saturday...still waiting,  messaged o2ryan first thing this morning,  still waiting. 

[Modz]

I'm still waiting also. Contacted them on many occasions and had nothing but excuses and being told to wait and wait and wait. Its an absolute shambles to say the least! 

[ColtJohn]

I had the same issue. A known problem with the offer. They told me they'd send some to me for free within 3 days plus £10 credit on my account as compensation. Have received neither and it's a week later. Absolute shambles, considering giving permissions for my wife to talk to them and let her loose. 🤬

[KuromiTheMagi]

O2 are refusing to deliver the code. They are misleading and lying to customers at this point. Still yet to receive mine after. Advisors refuse to give a code. Case raised and still nothing done

[Oxonian]

@ColtJohn 

@KuromiTheMagi 

Have your problems been resolved in the last few days ? If they haven't, please see :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

In the former document, I suggest that you pay particular attention to the Resolver section, as some forum members have reported that they have facilitated acceptable outcomes.