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Anonymous · ‎13-07-2017

I can't download bills, have tried clearing cookies but still get the following error message:

There’s a Problem

There’s been a problem getting the page you want.

If you continue to see this error message, please report the problem by clicking here and provide the error message below.

Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006621805&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=df6ff3ff-d69b-4711-838f-55527842bcc4
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 13/07/2017 15:13:39

Martin-O2 · ‎26-07-2017

Hi guys,

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.

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→ Access for You: Registration - Find out how to register for our Access for You service.
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View solution in original post

MI5 · ‎13-07-2017

There is a known problem that O2 are currently investigating.
@Martin-O2 will update us when he has some news.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-07-2017

thx

Anonymous · ‎13-07-2017

Nor can I. The link to download or print your bill opens with an error message. I have a cashback deal with mobiles.co.uk which depends on uploading my bill at regular intervals. I have had the problem before and it has resolved itself but not this time. Countless calls and chats to o2 but I have had to order a printed copy. This is my last bill, so Goodbye o2, Hello FreedomPop!

Anonymous · ‎14-07-2017

Why hasn't this been sorted yet?? Really annoying!

jonsie · ‎14-07-2017

If it's not sorted out today then it won't be done over the weekend

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎16-07-2017

I cant print my bills its about time this was fixed its been going on for a long time now get your fingers out you tec guys at 02

jonsie · ‎16-07-2017

Apparently they are working on it.... hopefully @Marjo will have an update tomorrow.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎16-07-2017

it should have been completed months ago

MI5 · ‎16-07-2017

No one on here would disagree with that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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I can't download and print bills

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