Hi all,,,,
1. 8-30pm... went online to buy 02 wifi hotspot. went through all stages,,,, payment,, address,,,, etc etc... all authrosied okay and confirmed,,, welcome to 02 page,,,,,, expected delivery day,,,etc,,,etc ( even though i am existing 02 payg customer),,,,,,,,,,,,anyway,,, all confirmed okay.
2. 1 minute later email arrives saying order not accepted.
3. went back online to LIVE CHAT,,,,, explained to agent/chatmeister all of the above,
agent didnt have a clue,,,, after 30 mins he suggested transfer chat to sales team,, I agreed.
4. Explained all above to sales agent,,,, sales agent didnt have a clue either...... 30 mins later suggests ordering again. i agree.
5. back to 02 online,,,, order wifi again,,,,,, all accepted,,,,authorised payment card etc,,,, confirmed address,,,,, delivery,,,, order number,,,welcome page,,,, again,,,,,,all confirmed okay again.
6. 1 minute later,,,,,, Email arrives,,,, order not accepted.
7. Back to LIVE CHAT,,,,, agent #2..... explained all above,,,,,,again.
agent suggests going to an 02 shop.
I reply,,,,, ( ******************* ).... Agent #2 states a problem with my bank .....
I reply,,, No prob with bank,,,prob with website/02......... agent#2 insists bank prob.
8. Rang bank,,,,, TWO seperate payments recently been authorised okay to 02,,,, no problem.
9. Back online to LIVE CHAT.... agent #3...... explained ALL of above ...twice ..... agent #3 suggests I may have a poor credit history !!!! ( I explode ).
I advise afformentioned dumpling that my credit history is BETTER than 02`s credit history and to stop talking crap and explain whats gone wrong.
Dumpling still insists its my problem,,, and cant realise that all payments had been authorised okay by my bank,,,,( TWICE ) ,,,, so obviously its not a credit problem at all.... agent FAILS to understand what AUTHORISED means.
10. I lose it and get disconnected.
11. Back onto LIVE chat.... agent #4 .... explained ALL of above again,,,,, agent #4 suggests to pass chat to supervisor,,,, I agree ( beg ) .....
so called `supervisor`( probably the cleaner )... supposedly reads above chat to agent #4..... then stupidly suggest visting an 02 shop !!!!.
supervisor fails miserably to understand the problem,,, fails to understand I had 2 payments authorised ok,,,,, failed to understand that I had spent over 2 hours explaining the same thing over ad over and over,,,with no results,,,,, then,,, he finally comes up with a reason why orders had been cancelled.
" It might be becuse you ordered TWO items at once " ...
By this time i am looking for some rope and a suitable place to hang it from,,,,
I informed again that I DIDNT ORDER TWO ITEMS AT ONCE ,,,, !!!!
supervisor fails to understand that i first ordered one item,,, had it confirmed,,, then cancelled for no reason,,,,,,,,,, and only THEN did i attempt to order the item again.
Then,,, unbelievably he suggests that it may because I broke a rule,,,, ?? what ??
He states that because I have the same address/card/email as when i ordered my exisiting phone ( 2 months ago ),,,, that I wasnt allowed to order another item using the same details.
I suggested moving house............heheheheh .
I asked him if he saying that i am not aloowed to have more than one product from 02 ?? ,,,, he states,,, " I didnt say that ".
so,,, what he`s actually saying is,,,,, If i want to order a wifi ( as well as keeping my phone ),,, Then i either need to move house,,, change email,,,, or swap Banks !!!.
He disagreed,,,,but FAILED again to explain how I am supposed to order the wifi without moving house/changing email/bank..... then because he couldnt answer the question,,,,, guess what ?? Disconnected me,,,, at 11pm,,,, very convenient... I wonder what time customer service/live chat closes ??? hhmmmmm.
.. to 02.... run a customer service dept ??? ,,,,,, in my opinion,,, you couldnt run a Bath !!!
150 Minutes wasted !!!!!! 02,,,, ???? pathetic !!!
goodnight !!!
now.... wheres that Vodafone number gone ??...
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