How to waste 2 and a 1/2 hours of your precious time on a saturday night

[Anonymous]

Hi all,,,,

1. 8-30pm... went online to buy 02 wifi hotspot. went through all stages,,,, payment,, address,,,, etc etc...    all authrosied okay and confirmed,,,   welcome to 02 page,,,,,, expected delivery day,,,etc,,,etc ( even though i am existing 02 payg customer),,,,,,,,,,,,anyway,,, all confirmed okay.

2. 1 minute later email arrives saying order not accepted.

3. went back online to LIVE CHAT,,,,,    explained to agent/chatmeister all of the above,

agent didnt have a clue,,,, after 30 mins he suggested transfer chat to sales team,,  I agreed.

4. Explained all above to sales agent,,,, sales agent didnt have a clue either......  30 mins later suggests ordering again.  i agree.

5. back to 02 online,,,,  order wifi again,,,,,,   all accepted,,,,authorised payment card etc,,,, confirmed address,,,,,  delivery,,,, order number,,,welcome page,,,, again,,,,,,all confirmed okay again.

6. 1 minute later,,,,,, Email arrives,,,, order not accepted.

7. Back to LIVE CHAT,,,,, agent #2.....     explained all above,,,,,,again.

   agent suggests going to an 02 shop.

I reply,,,,,  ( *******************  )....  Agent #2 states a problem with my bank .....

I reply,,, No prob with bank,,,prob with website/02.........   agent#2 insists bank prob.

8. Rang bank,,,,,  TWO seperate payments recently been authorised okay to 02,,,, no problem.

9. Back online to LIVE CHAT....   agent #3......   explained ALL of above ...twice .....  agent #3  suggests I may have a poor credit history  !!!!   ( I explode ).

I advise afformentioned dumpling that my credit history is BETTER than 02`s credit history and to stop talking crap and explain whats gone wrong.

Dumpling still insists its my problem,,,  and cant realise that all payments had been authorised okay by my bank,,,,( TWICE ) ,,,, so obviously its not a credit problem at all.... agent FAILS to understand what AUTHORISED means.

10. I lose it and get disconnected.

11. Back onto LIVE chat....  agent #4 ....   explained ALL of above again,,,,,   agent #4 suggests to pass chat to supervisor,,,,  I agree ( beg ) .....

so called `supervisor`( probably the cleaner )... supposedly reads above chat to agent #4.....    then stupidly suggest visting an 02 shop  !!!!.

supervisor fails miserably to understand the problem,,, fails to understand I had 2 payments authorised ok,,,,, failed to understand that I had spent over 2 hours explaining the same thing over ad over and over,,,with no results,,,,,   then,,, he finally comes up with a reason why orders had been cancelled.

" It might be becuse you ordered TWO items at once " ...

By this time i am looking for some rope and a suitable place to hang it from,,,,

I informed again that I DIDNT ORDER TWO ITEMS AT ONCE  ,,,, !!!!

supervisor fails to understand that i first ordered one item,,, had it confirmed,,, then cancelled for no reason,,,,,,,,,,  and only THEN did i attempt to order the item again.

Then,,, unbelievably he suggests that it may because I broke a rule,,,,  ??  what ??

He states that because I have the same address/card/email as when i ordered my exisiting phone ( 2 months ago ),,,, that I wasnt allowed to order another item using the same details.

I suggested moving house............heheheheh   .

I asked him if he saying that i am not aloowed to have more than one product from 02 ?? ,,,,   he states,,, " I didnt say that ".

so,,, what he`s actually saying is,,,,,   If i want to order a wifi ( as well as keeping my phone ),,, Then i either need to move house,,, change email,,,, or swap Banks  !!!.

He disagreed,,,,but FAILED again to explain how I am supposed to order the wifi without moving house/changing email/bank..... then because he couldnt answer the question,,,,,  guess what ??     Disconnected me,,,,  at 11pm,,,, very convenient... I wonder what time customer service/live chat closes ???  hhmmmmm.

..        to 02....    run a customer service dept ??? ,,,,,, in my opinion,,, you couldnt run a Bath !!!

150 Minutes wasted  !!!!!!     02,,,, ????    pathetic  !!!

goodnight !!!

now....   wheres that Vodafone number gone ??...

[Anonymous]

Hi chiara,,,,,

Soap opera ??? Hehehehehe. This has been running longer than Coronation street. !!

[Anonymous]

12-40 pm........Given up trying to verify age.

Taken up new challenge....

.......... raising the Titanic and the Costa Concordia. !!! Before teatime. !!!

[jonsie]

Probably have more luck!:smileywink:

[Anonymous]

Hehehe. Jonsie.....

See earlier post regarding falling into a sack

Heheheh

[Anonymous]

Update

Typical ....... Been pooping about for nearly 6 hours here,,,,, waiting for CS to call,,,,,,,,,,then,,,, nip out to shop for a pint of milk,,,,, 5 mins,,,,

While i am out,,,,, got 2 missed calls from. 08000641087

Ring same,,,, recorded message

This call is not free,,,,, call back leaving out the first zero

I do...

Another recording,,,,, " on behalf of o2 " ,,,,, unable to connect you to this number,,,,, if you prefer not to have marketing calls again,,,,, please ring,,,,bla bla bla,,,,, "
We apologise for any inconvenience "

Keep apologising,,,,,,,,, until next thursday preferably !!!!
This better NOT have been a marketing call, otherwise i will go ballistic .

[perksie]

It may be a sales call:

http://www.dynamoo.com/diary/lbm-direct-marketing.htm

[Anonymous]

Thanks perskie.....

Very Interesting....thx.


Update....

Had call from phil €€€€€€ ,,,,,, the nice chap who sorted me out the other day,,,,, Unfortunately,,, Only managed to say hello phil,,,, then lost the signal........... And obviously no return number to call....

So,,,, still waiting in hope he tries again.

I really don't know how long my patience with o2's pure incompetence is going to last.

Nobody seems to give a #### whether a customer is sorted, or not sorted, happy or not happy, ,,, they don't deserve my hard earned money,,,,, and wont be getting it for much longer.

[Anonymous]

Further update.....

Just had the return call from phil.

Phil explained all politely and professionally, about age verification probs...

As stated earlier in thread,,,,, its either a 180 mile round trip,,,,, or visit shop,,, but even shop visit no good as not got photo evidence with me here at coast.

So,,,,, Even though phil tried,,,,,, His hands are tied.

A least he was helpful,,,,, as opposed to previous the dumplings that weren't

So.... Back to square one..

[Anonymous]

Update


Just to complete my week nicely....

Not only am i using wifi at a speed similar to the first computer i ever bought, the day after computers were invented, now I cant make/receive calls.

Been having no signal for 3 days now, 4 people at same place say same probs.

So.... I decide to have a look at the. " live status checker " to see what the prob might be, and when to expect a signal.

Knowing what experience ive had for the past week, Even before i get to the page I fully expect it to say... " no problems in your area "
................. i was wrong............. It actually says.......

" Our network is currently working fine "

now why doesn't that surprise me ?? ..." No its not working fine, in fact its not working, full stop.

Oh,,,, maybe all 4 peoples phones have developed a fault at exactly the same time,,,,,, yeah,,, thats probably it.

Anyway,,,, was going to ring CS , but haven't got 4 days spare.

Off to nearest town now, see if i can pick up a couple of empty tin cans and a ball of string.

And a great whacking big hammer. !!!!

Byeeee