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How to link my ported number to my O2 account

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CallMeSnoopy
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on ‎06-05-2022 10:35

on ‎06-05-2022 10:35

Hi,

I ported my phone number from Lebara to O2 but my online O2 account is still linked to the phone number that came with the sim card.  How to fix this as I need to top up my account? 

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MI5
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on ‎06-05-2022 10:40

on ‎06-05-2022 10:40

@CallMeSnoopy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151801 Posts
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Registered:

on ‎06-05-2022 10:40

on ‎06-05-2022 10:40

@CallMeSnoopy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CallMeSnoopy
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on ‎06-05-2022 10:48

on ‎06-05-2022 10:48

@M15 Thanks for your help! 

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MI5
Level 94: Supreme
In response to CallMeSnoopy
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on ‎06-05-2022 13:06

on ‎06-05-2022 13:06

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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