How Long To Fix a Problem

[Anonymous]

All was fine until Tuesday this week when my phone would not connect to 3G. I spoke to an advisor at o2 who firstly blamed my SIM for being ancient and then after trying the SIM in an ancient Pay as You Go phone blamed my phone as being faulty.

As the phone was only 8 weeks old I returned it to Amazon and they sent a new one which I received Wednesday. Still no 3G connection. Spoke to someone else at o2. Was told to go to o2 shop 8 miles away to get a new SIM. Off I went. No new SIM offered as they checked and saw the local mast was down. Set phone to GSM only and sent me packing.

I now have the URL of the checker thing and check several times a day. It is still showing a fault on the mast at DY7 6DW. How long does it usually take to fix these issues. I can use the phone but not exactly how I want to use it and I am a bit fed up over this especially all the time I wasted.

[Anonymous]

O2 won't give you deadline for when it will be fixed but they will put an engineer on the job. If its any longer than a week contact cs & they may give you some form of a goodwill gesture

[Anonymous]

Still no service here in Kinver today. Customer Service reps keep telling me it will be just a few more hours.... since I first spoke to them on Wednesday. The rep I spoke with yesterday gave me a £15 credit against my bill which I am going to spend on a T Mob or Orange PAYG Sim as they have excellent coverage here and then, when my contract is up for renewal on Oct 2nd, I am leaving O2.

They gave me service for about 15 years now and I am on a loyalty discounted SIM only contract but I am at an important stage in my life and this lack of service has upset me greatly this last week. It has prevented me from doing what I love doing which is being a community first responder.

I can also get more minutes and sufficient data on a PAYG from elsewhewre than I get on this contract. Currently 200 mins, loads of texts I don't use and unlimited data for £10.21 per month.

[adamtemp64 · Accepted solution]

Masts take time to fix depending on what has gone wrong and access to the mast over private property.

O2 do not comment on how long a mast will take to fix but will fix it as soon as they can (but have hinted in the new my network app they may do in future)

[Anonymous]

Just to say there is still no O2 here. They may be working on it as sometimes at night we have service but not in daytime. I am away for 2 weeks starting tonight and really hope it is fixed when I get back and for the remaining months on my contract

[Anonymous]

I also live in Kinver. This problem has been going on for the best part of 4 weeks now... I'd tried different handsets too till I found the O2 Status Checker - which I now check several times a day.

My worst experience was one day last week when several texts arrived at 01.15 a.m. from my elderly mother-in-law... panicked me until I saw the time they were sent  - about 4 hours previously.

I find the best way to receive texts is to go shopping away from the village - head out towards Kiddi  & they all arrive !

 - seriously though, this has gone on too long & I haven't got a reply from anyone why it's taking so long. I'm also looking at getting a PAYG phone on another network so my relatives can still contact me  - if this carries on, I'll be leaving O2 too

[adamtemp64]

---

@Anonymous wrote:

I also live in Kinver. This problem has been going on for the best part of 4 weeks now... I'd tried different handsets too till I found the O2 Status Checker - which I now check several times a day.

My worst experience was one day last week when several texts arrived at 01.15 a.m. from my elderly mother-in-law... panicked me until I saw the time they were sent  - about 4 hours previously.

I find the best way to receive texts is to go shopping away from the village - head out towards Kiddi  & they all arrive !

 - seriously though, this has gone on too long & I haven't got a reply from anyone why it's taking so long. I'm also looking at getting a PAYG phone on another network so my relatives can still contact me  - if this carries on, I'll be leaving O2 too

---

Best you ring o2  (when you have a signal) and lodge a complaint