Gloucestershire - MAST FAILURE!

[Anonymous]

Just to let everyone else know that there is a MAST failure in Gloucestershire (I don't know HOW FAR from me it is!) but it has been down since 9pm last night - and 12 hours later O2 DON'T KNOW WHAT IS WRONG!!! Nor do they know how LONG it will be out of action - "It could be a couple of days"..... NOT FUNNY!!!

Is anyone else having problems? I have a Windows Nokia Lumina, and it won't go to 2G - so I am totally stuffed - and I know that people are trying to contact me and are just going straight to voicemail! Argh!!

[version7point0]

Hi JudeCat.

First port of call, check the signal in your post code are at http://status.o2.co.uk/ - that should give you information on our last reported state of the mast(s) in your area.

If it shows all clear, O2 may not be aware of is, give them a ring on 0844 809 02 02 (Pay Monthly) or 0844 809 02 22 (Pay & Go) and ask to report a network fault.

Hope you get signal back soon.

[Anonymous]

I know how you feel Judecat.....My mobile is my only means of communication as I do not own a landline....I have two snall babies and a husband on tour who can not contact me at all....SO SO frustarting!!!! I can not believe they can not give an time as to when this problem will be resloved!!!!

And there customer services just give me a number to ring to contact the network support team which is not helpful at all considering I can not use the phone to call out!!!.,, I hope this is sorted soon!!

[Anonymous]

I know how you feel Judecat.....My mobile is my only means of communication as I do not own a landline....I have two snall babies and a husband on tour who can not contact me at all....SO SO frustarting!!!! I can not believe they can not give an time as to when this problem will be resloved!!!!

And there customer services just give me a number to ring to contact the network support team which is not helpful at all considering I can not use the phone to call out!!!.,, I hope this is sorted soon!!

[Anonymous]

Have done both - I expected it to be fixed by this morning! But no - in addition it doesn't say WHAT is wrong, or how LONG it will be out of action! Since my daughter and I are both on O2, it kind of messes up our communication!! (not to mention those who are trying to contact me!).. Hey ho, I am going back to bed, as I have a nasty lurgy, and if nothing else the mobile won't be ringing and waking me up! (Possibly the only benefit of having a failure on the Mast!!)

[perksie]

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@Anonymous wrote:

Have done both - I expected it to be fixed by this morning! But no - in addition it doesn't say WHAT is wrong, or how LONG it will be out of action! Since my daughter and I are both on O2, it kind of messes up our communication!! (not to mention those who are trying to contact me!).

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They can't give out that as they don't know, by the time they do it will be fixed.

[Anonymous]

A little information would be vastly better than the error message that is on the site at the moment :
Sorry we're currently investigating reports that a phone mast in this area isn't working.
This means you might experience problems making calls, using the internet, or sending / receiving emails in this area.
Updated 15:00 (refreshed hourly). Recent faults might not show yet
BORING! Getting seriously frustrated with it all now - it's resulted in having to "chat" via email - and being ill at the moment is the last thing I want to do!

[perksie]

Sorry there is no more info you can get on this.

Keep warm and get yourself better!

[Anonymous]

Can I ask something? Would it really make a difference if you knew what the issue was? I mean that in all seriousness/sincerety.

For me, who isn't a network engineer, knowing what the issue is wouldn't make a blind bit of difference to me, because I wouldn't understand the issue or how to fix it.

I reckon its best just to say "we know theres a problem, something's not working properly, we're on it and will fix it as fast as we can".

For what its worth I know they can't provide timescales - they don't want to promise you it will be fixed in a day just in case it's not. That would make you even more unhappy.

[perksie]

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@Anonymous wrote:
Can I ask something? Would it really make a difference if you knew what the issue was?

For me, who isn't a network engineer, knowing what the issue is wouldn't make a blind bit of difference to me, because I wouldn't understand the issue or how to fix it.

I reckon its best just to say "we know theres a problem, something's not working properly, we're on it and will fix it as fast as we can".

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I agree, you wouldn't understand if they told you, I would rather leave them to fix it.