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Level 1: Joiner
Posts: 1
Registered: ‎20-12-2020
Accepted Solution

Free gift

I have recently bought an Xperia 1 ii and in the deal it said I could claim a free set of headphones. However the site has been down since the 16th of December. How do I go about claiming these ?
Posts: 117,681
Topics: 576
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Registered: ‎04-04-2012

Re: Free gift

@Ryan-T 

O2 had an allocation of 1000 and were available on a first come first served basis, so they may have all been claimed. https://www.o2.co.uk/termsandconditions/rewards/sony-xperiatm-1-ii-offer 

You'll need to call customer service to check.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)