@Nic5
Definitely sounds like a scam esp as they changed your password.
Report it to O2 immediately and action fraud.
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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