Fraud Reporting

[Anonymous]

I wonder if someone can help. I have received a letter today saying I have set up a new O2 phone account which I haven't. Been trying to contact O2 to advise them, but there doesn't appear to be any method to report such a fraud. Any ideas anyone??

[MI5]

In the first instance you must contact customer service http://www.o2.co.uk/contactus to report it.
They will pass it on to the fraud dept who will then contact you in turn for further info.

[Anonymous]

Thanks mate. Been waiting four hours for an advisor to become available. Didn't know if there was a quicker way.

[MI5]

You can try 08448471428 but it may cost you depending on your landline package.
Not sure they will be working weekends though. They are a Mon-Fri, 9-5 dept.

[pgn]

If you use Twitter, send a message to @O2.

Probably ditto if you use Facebook, @Anonymous.

[Beenherebefore]

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@Anonymous wrote:
I wonder if someone can help. I have received a letter today saying I have set up a new O2 phone account which I haven't. Been trying to contact O2 to advise them, but there doesn't appear to be any method to report such a fraud. Any ideas anyone??

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Only one sure way >>>>>>

http://www.actionfraud.police.uk/report-a-fraud/how-to-report-a-fraud

[pgn]

I think I've used that once or twice - not sure if it helped or not, but at least it lets the authorities know what's happening, @Beenherebefore.

[Marjo]

Hi @Anonymous! How are you getting on? Just wanted to check if you were able to report this already with customer service? I've dropped you a quick PM too!

Thanks guys for all the help!